* Please note due to the COVID 19 Pandemic, we are currently experiencing delays* All orders are still being processed within 24-48 hours, we apologise for any inconvenience if your order is delayed*
For more information on AUSTRALIA POST delivery times. CLICK HERE
How long does delivery take?
Orders are usually processed and dispatched within 24 hours unless there are extenuating circumstances where this time may be slightly longer.
Depending on your location, delivery will take between 5-7 business days within Australia and 7-14 business days internationally.
How much does delivery cost?
Free Shipping on all orders over $75AUD within Australia (6-8 days)
Standard Shipping: $5.00 FLAT RATE within Australia (6-8 days)
Express Shipping: $20.00 within Australia (4-6 days)
Free Shipping on all orders over $75AUD within New Zealand
Standard Shipping: $9.95 FLAT RATE within Australia (10-15 days)
How can I track my order?
After your order has been dispatched, you will receive an email with all the tracking details. Majority of our online orders are dispatched using Australia Post and you can track the parcel on their website www.auspost.com.au.
Do you deliver to my country?
To ensure we are offering the best customer service experience, we are upgrading our international shipping process.
Therefore we are only offering international shipping to the following countries:
- New Zealand
How do I change my delivery address after my order has been placed?
If your order hasn't yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team as soon as possible to let them know the issue. Please ensure you have the order number included in your message.
What if I am not home when my order arrives?
The parcel will be left in a secure location if possible. If there is nowhere secure enough to leave the parcel, the delivery driver will leave a card and you will need to contact Star Track to organise another delivery.
What should I do if my order hasn't been delivered yet?
Please contact our Customer Service Team at firstname.lastname@example.org.
Will I have to pay Customs & Duty fees?
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are not collected beforehand and are typically due once the shipped goods arrive at the country of destination. Charges vary in each country.
You are responsible for ensuring to comply with laws and regulations of the country of destination. SAVSANT does not have any responsibility on these additional charges that may apply.
Please refer to the government department for your country.
Why can't certain items be shipped internationally?
Products classified as Dangerous Goods are at risk of being rejected by certain countries. Aerosols for example, cannot go via Air internationally.
A product I am purchasing says "Free Shipping" on it, what does this mean?
This item has Free Domestic Shipping applied to it. This means that if you order this item, all items in your cart will be shipped for free within Australia.
Do you offer express shipping?
Yes, it is $20.00 for Australia and New Zealand
If for some reason you do not wish to keep a product ordered from this website you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition and packaging; no refund can be made for products that have been used. If you are returning Aerosols or flammable Liquids please contact us first to discuss as they cannot be sent via Australia Post.